When to report a bug
Report a bug when something in WorkBoard AI is not working as expected (for example: an error message, missing data, broken workflow, incorrect calculations, or unexpected behaviour).
If you’re unsure whether it’s a bug, you can still contact Support - a Support Agent (AI) will help clarify and route it correctly.
How to submit a bug report
Report a bug by email
Send an email to [email protected] with your bug details. In your email, include:
A summary of the issue
Steps to reproduce (numbered, if possible)
Expected vs. actual results
Any error messages (copy/paste the exact text)
Screenshots or a screen recording
If submitting a ticket via the AI Support Agent, be sure to type "Talk to a human" after providing the details above to escalate the conversation to our support team.
Report a bug in WorkBoard
In WorkBoard, click the WorkBoard AI Messenger launcher (chat bubble) in the bottom-right corner.
Click Contact support to start a conversation.
In the message, describe the issue and include the details from the checklist below.
If needed, request a person by typing “talk to a human” (or similar). A human support agent can join the conversation for follow-up.
Where to track your tickets
In WorkBoard AI
Open WorkBoard AI Messenger → go to Tickets to view tickets and status.
Tickets portal
You can also track tickets in the Tickets portal:
https://support.myworkboard.com/en/tickets-portal/
From the Tickets portal, you can view:Your tickets (reported by you)
Organization tickets (reported by others in your WorkBoard org)
Note: To access and view the Tickets portal, you must have at least one ticket reported.